Chapter 15
Assessing the Employee Experience
IN THIS CHAPTER
Understanding what the employee experience means
Assessing your current company culture
Figuring out Red and Green Zones in the Culture Spectrum
Addressing gaps through strategies and best practices
Implementing accountability for leaders
The employee experience is multifaceted and directly impacts workplace satisfaction, productivity, talent retention, and organizational success. The term encompasses a wide range of factors that influence an employee’s journey within a company, from sourcing and recruitment, to onboarding, to daily work life and professional development.
In this chapter, I detail the attributes that drive a positive employee experience and examine some trends and strategies for how best-in-class companies assess and enhance theirs. I also offer some ways that leaders can be held accountable for cultivating a positive work environment.
Defining the Employee Experience
The phrase “enhancing the customer ...
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