Chapter 17

Measuring impact and realising the benefits

Success requires first expanding ten units of effort to produce one unit of results. Your momentum will then produce ten units of results with each unit of effort.

CHARLES J. GIVENS, AUTHOR

We are now in the ultimate section of the STAR framework of ‘reaping the rewards’. To truly operate at this level you will be embedding D&I into everything the business does as well as engaging employees as a normal way of doing things.

Measuring the impact of the work done in D&I is really important and one of the key areas that can be kept at too basic a level. For example, whilst it’s good to track how many people attend networking events, you also need to assess the actual impact of the events. ...

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