Chapter 7. Change

Lydia was happy that the team had now optimized its interactions. Everyone was aware of the natural and adapted behavioral traits of one another on the team. All team members respected one another and understood why team members behaved the way they did.

Lydia observed another issue. Some members of the team felt less comfortable with the changes associated with their relatively newly adapted agile approach.

A True Story

In early 1984, the headquarters of a large insurance company in Texas was in the throes of email adoption. As with many companies at that time, the promising new technology had a provocative return on investment. Benefits included increased productivity through faster communication, elimination of the typing ...

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