Book description
Get what you need to achieve your objectives and produce results
Influence Without Authority is the classic guide to getting what you need from people you don't control. Getting things done requires collaboration, and convincing others to contribute requires political skill; this book introduces the Exchange Model, in which you get what you need by offering something of value in return. The key lies in knowing what the other person values—that's their "currency," and it's your immediate tool for coaxing their cooperation. This model has been proven over decades, as organizations around the world have turned away from frustration and resignation toward collaboration and results. This book shows you how to implement the Exchange Model at the personal, team, and organizational level to raise the bar for performance and leadership.
This new third edition has been updated reflect the changing face of the workplace, and includes new examples and information on geographically dispersed virtual teams. Supplementary materials facilitate classroom and training use with discussions, role-play, videos, and other ancillaries that deepen understanding and promote practical application.
- Get what you need from the people who have it through mutual exchange
- Think in terms of interest, and pinpoint the "currencies" other people trade in
- Apply the Exchange Model across entire organizations to lead major change
- Learn practical real-world strategies for influencing those you do not control
The ability to influence those not under your authority is becoming ever more valuable. Organizations are flattening, and outside contractors are taking on larger roles than ever before—getting results now means lateral cooperation, often across borders, time zones, organizations, and more. Influence Without Authority provides a proven model for success in this new environment, with expert guidance for real-world application.
Table of contents
- Cover
- Title Page
- Copyright
- Dedication
- Foreword
- Acknowledgments
- Part I: Introduction
-
Part II: The Influence Model
- Chapter 2: The Influence Model: Trading What They Want for What You've Got (Using Reciprocity and Exchange)
-
Chapter 3: Goods and Services: The Currencies of Exchange
- Coin of the Realm: The Concept of Currencies
- Frequently Valued Currencies
- Some Cautions
- Using Currencies: Complexities and Restrictions
- Expanding Your “Currency Pool”
- Self-Traps in Using Currencies
- Pay in the Currency Others Value, Not Just What You Would Value
- Resenting Having to Go Out of the Way
- A Word of Warning: Beware False Advertising
- Last Word: Some Currencies Really Are Not Convertible
- Notes
-
Chapter 4: How to Know What They Want: Understanding Their Worlds (and the Forces Acting on Them)
- Two Forces That Can Explain All Behavior
- How to Know What Might Be Important to the Other Person
- The Potential Ally's Environment
- Where Are They Headed? Career Aspirations and Personal Background
- The Potential Ally's Worries
- Gathering Real-Time Data about the World of Others
- Just Because It Waddles and Quacks Like a Duck Doesn't Mean It's a Duck: The Dangers of Stereotyping
- Barriers to Acting on Knowledge of the Worlds of Important Stakeholders
- The “Selective Confirmation” Bias
- Further Decreases in Interaction
- Alternatives to Creating Distance and Limiting Influence
- I Thought You'd Never Ask: Using Direct Inquiry as an Alternative
- Conclusion: Barriers to Understanding the World of Others
- Notes
- Chapter 5: You Have More to Offer Than You Think If You Know Your Goals, Priorities, and Resources
- Chapter 6: Building Effective Relationships: The Art of Finding and Developing Your Allies
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Chapter 7: Strategies for Making Mutually Profitable Trades
- Planning Your Strategies for Exchange
- Free-Market Trades: Clear Mutual Gain
- Showing How Cooperation Helps the Potential Ally Achieve Goals
- Uncovering—and Trading For—Hidden Value
- Compensated Costs
- Strategies That Use the Time Value of Currency
- Building Credit: Saving for a Rainy Day
- Sleaze Alert
- Calling in Past Debts
- Borrowing on Credit: Deferred Payment/Collateral
- Other Strategic Considerations: Who and Where?
- Five Dilemmas to Be Managed during Exchanges
- Starting and Stopping the Exchange Process
- After the Exchange: Checking Out the Process
- Making Satisfactory Exchanges and Avoiding Self-Traps
- Note
-
Part III: Practical Applications of Influence
- Chapter 8: Gender and Influence: Beyond Stereotypes (Coauthor, Nan Langowitz)
- Chapter 9: Influencing Your Boss
- Chapter 10: Working Cross-Functionally: Leading and Influencing a Team, Task Force, or Committee
- Chapter 11: Influencing Organizational Groups, Departments, and Divisions
- Chapter 12: Can You Hear Me: Influencing at a Distance
- Chapter 13: Influencing Difficult Colleagues
-
Chapter 14: Initiating or Leading Major Change
- No Money and No Authority
- The Importance of Vision
- Manage Tension
- Identify Key Stakeholders Who Must Be Influenced
- How to Influence Distant Stakeholders
- Is Your Elevator Pitch Ready?
- Influence the Influencers They Listen To
- What Do You Have to Offer?
- Diagnose and Enhance the Relationship
- Develop Your Exchange Strategy
- Change Roles: Moving among Different-Size Groups
- Planning versus Calculation
- Further Ideas about Change
- Notes
- Chapter 15: Understanding and Overcoming Organizational Politics
-
Chapter 16: Hardball: Escalating to Tougher Strategies When You Can No Longer Catch Flies with Honey
- Raising Your Ally's Costs—Gradually
- When Your Boss Is the Difficult Colleague
- Who Has the Power?—Recognizing Your Power, Increasing It, and Using It Appropriately
- The Ultimate Escalation: Betting Your Job
- Into Every Life Some Rain Must Fall: Rotten Apples and Hardball
- The Calculated Confrontation
- Be Careful of Assuming Malevolence
- Conclusions
- Appendix A: Extended Case Examples and Supplementary Material Available on the Web
- Appendix B: Additional Resources
- Index
- End User License Agreement
Product information
- Title: Influence Without Authority, 3rd Edition
- Author(s):
- Release date: October 2017
- Publisher(s): Wiley
- ISBN: 9781119347712
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