accounts receivable, 47–8
agent fee, 83
anxiety, 19
Case studies
change management through the thesaurus development, 151–5
client acquisition with more effective order registering, 160–4
holistic and organised approach to appropriate information consumption and sharing, 172–5
information professional projects on current awareness bases, 155–60
intelligence system at the Corruption Prevention and Strategic Information Secretariat, 176–84
managing information and customer care centre, 165–8
process management approach for information management reorganisation, 168–72
Association of Independent Information Professionals
Code of Ethical Business Practice, 60
Code ...

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