Healthcare in the United States is at a crossroads; with all the high technology and money that has been thrown at automating electronic health records (EHR) and other aspects of healthcare business operations, the result has been dismal in terms of population health.

Patients in the United States are more likely to die from medical mistakes than in at any of the top 10 civilized nations; in fact, the United States came in dead last in healthcare quality, in a recent study. The United Kingdom, which pioneered information governance (IG) in healthcare, was ranked first in quality, so we felt it appropriate to include some U.K. voices in this book, to bring in some lessons learned and progressive IG perspectives.

IG programs are about ...

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