Abstract:IntroductionBackgroundInterview-based research resultsInternal achievementsExternal achievementsFuture activities and aims (suggestions from the original research)SG Library: measuring and evaluating our training for LILAC 2010Our evaluation process was divided into the following four stepsOutcomes of the LILAC research findingsFuture developments: what we are planning to doConclusionSummary of the chapterAppendix A Scottish Government Library Course FeedbackAppendix B Scottish Government Library Course Feedback – 3-week follow-upAppendix C Scottish Government Library Services FeedbackAppendix D Scottish Government Library Services Questionnaire (paper copy, no longer used)Appendix E Scottish Government Library Services Questionnaire email (evaluation research)