Book description
How to apply data quality management techniques to marketing, sales, and other specific business units
Author and information quality management expert Larry English returns with a sequel to his much-acclaimed book, Improving Data Warehouse and Business Information Quality. In this new book he takes a hands-on approach, showing how to apply the concepts outlined in the first book to specific business areas like marketing, sales, finance, and human resources.
The book presents real-world scenarios so you can see how to meld data quality concepts to specific business areas such as supply chain management, product and service development, customer care, and others. Step-by-step instruction, practical techniques, and helpful templates from the author help you immediately apply best practices and start modeling your own quality initiatives.
Maintaining the quality and accuracy of business data is crucial; database managers are in need of specific guidance for data quality management in all key business areas
Information Quality Applied offers IT, database, and business managers step-by-step instruction in setting up methodical and effective procedures
The book provides specifics if you have to manage data quality in marketing, sales, customer care, supply chain management, product and service management, human resources, or finance
The author includes templates that readers can put to immedate use for modeling their own quality initiatives
A Companion Web site provides templates, updates to the book, and links to related sites
"The ebook version does not provide access to the companion files."
Table of contents
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Information Quality Applied: Best Practices for Improving Business Information, Processes, and Systems
- Copyright
- Dedication
- About the Author
- Credits
- Acknowledgments
- Contents (1/3)
- Contents (2/3)
- Contents (3/3)
- Foreword
- Introduction: Business Excellence through Information Excellence
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Part I: From Information Crisis to Business Excellence through Information Excellence
- Chapter 1: Process and Business Failure: The High Costs of Low Quality Information (1/5)
- Chapter 1: Process and Business Failure: The High Costs of Low Quality Information (2/5)
- Chapter 1: Process and Business Failure: The High Costs of Low Quality Information (3/5)
- Chapter 1: Process and Business Failure: The High Costs of Low Quality Information (4/5)
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Chapter 1: Process and Business Failure: The High Costs of Low Quality Information (5/5)
- High Costs and Losses of Poor Quality Information
- Societal Costs and Losses Caused by Poor Quality Information
- Revisiting the Costs of Poor Quality Information
- Why Do We Have a Glut of Poor Quality Information and Information Processes?
- How We Got into This Mess: The Root Causes of Business Failure in the Post-Industrial, Information Age
- Avoiding the Crisis
- Summary
- Chapter 2: The ABCs of the TIQM Quality System for Total Information Quality Management (1/6)
- Chapter 2: The ABCs of the TIQM Quality System for Total Information Quality Management (2/6)
- Chapter 2: The ABCs of the TIQM Quality System for Total Information Quality Management (3/6)
- Chapter 2: The ABCs of the TIQM Quality System for Total Information Quality Management (4/6)
- Chapter 2: The ABCs of the TIQM Quality System for Total Information Quality Management (5/6)
- Chapter 2: The ABCs of the TIQM Quality System for Total Information Quality Management (6/6)
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Part II: The Step-by-Step Guide to the TIQM Quality System for Total Information Quality Management
- Chapter 3: Implementing and Sustaining an Effective Information Quality Environment (1/14)
- Chapter 3: Implementing and Sustaining an Effective Information Quality Environment (2/14)
- Chapter 3: Implementing and Sustaining an Effective Information Quality Environment (3/14)
- Chapter 3: Implementing and Sustaining an Effective Information Quality Environment (4/14)
- Chapter 3: Implementing and Sustaining an Effective Information Quality Environment (5/14)
- Chapter 3: Implementing and Sustaining an Effective Information Quality Environment (6/14)
- Chapter 3: Implementing and Sustaining an Effective Information Quality Environment (7/14)
- Chapter 3: Implementing and Sustaining an Effective Information Quality Environment (8/14)
- Chapter 3: Implementing and Sustaining an Effective Information Quality Environment (9/14)
- Chapter 3: Implementing and Sustaining an Effective Information Quality Environment (10/14)
- Chapter 3: Implementing and Sustaining an Effective Information Quality Environment (11/14)
- Chapter 3: Implementing and Sustaining an Effective Information Quality Environment (12/14)
- Chapter 3: Implementing and Sustaining an Effective Information Quality Environment (13/14)
- Chapter 3: Implementing and Sustaining an Effective Information Quality Environment (14/14)
- Chapter 4: The Step-by-Step Guide to Assessing Information Product Specifications and Information Architecture Quality (1/11)
- Chapter 4: The Step-by-Step Guide to Assessing Information Product Specifications and Information Architecture Quality (2/11)
- Chapter 4: The Step-by-Step Guide to Assessing Information Product Specifications and Information Architecture Quality (3/11)
- Chapter 4: The Step-by-Step Guide to Assessing Information Product Specifications and Information Architecture Quality (4/11)
- Chapter 4: The Step-by-Step Guide to Assessing Information Product Specifications and Information Architecture Quality (5/11)
- Chapter 4: The Step-by-Step Guide to Assessing Information Product Specifications and Information Architecture Quality (6/11)
- Chapter 4: The Step-by-Step Guide to Assessing Information Product Specifications and Information Architecture Quality (7/11)
- Chapter 4: The Step-by-Step Guide to Assessing Information Product Specifications and Information Architecture Quality (8/11)
- Chapter 4: The Step-by-Step Guide to Assessing Information Product Specifications and Information Architecture Quality (9/11)
- Chapter 4: The Step-by-Step Guide to Assessing Information Product Specifications and Information Architecture Quality (10/11)
- Chapter 4: The Step-by-Step Guide to Assessing Information Product Specifications and Information Architecture Quality (11/11)
- Chapter 5: The Step-by-Step Guide to Assessing Information Quality (1/14)
- Chapter 5: The Step-by-Step Guide to Assessing Information Quality (2/14)
- Chapter 5: The Step-by-Step Guide to Assessing Information Quality (3/14)
- Chapter 5: The Step-by-Step Guide to Assessing Information Quality (4/14)
- Chapter 5: The Step-by-Step Guide to Assessing Information Quality (5/14)
- Chapter 5: The Step-by-Step Guide to Assessing Information Quality (6/14)
- Chapter 5: The Step-by-Step Guide to Assessing Information Quality (7/14)
- Chapter 5: The Step-by-Step Guide to Assessing Information Quality (8/14)
- Chapter 5: The Step-by-Step Guide to Assessing Information Quality (9/14)
- Chapter 5: The Step-by-Step Guide to Assessing Information Quality (10/14)
- Chapter 5: The Step-by-Step Guide to Assessing Information Quality (11/14)
- Chapter 5: The Step-by-Step Guide to Assessing Information Quality (12/14)
- Chapter 5: The Step-by-Step Guide to Assessing Information Quality (13/14)
- Chapter 5: The Step-by-Step Guide to Assessing Information Quality (14/14)
- Chapter: 6 The Step-by-Step Guide to Measuring the Costs and Risks of Poor Quality Information (1/9)
- Chapter: 6 The Step-by-Step Guide to Measuring the Costs and Risks of Poor Quality Information (2/9)
- Chapter: 6 The Step-by-Step Guide to Measuring the Costs and Risks of Poor Quality Information (3/9)
- Chapter: 6 The Step-by-Step Guide to Measuring the Costs and Risks of Poor Quality Information (4/9)
- Chapter: 6 The Step-by-Step Guide to Measuring the Costs and Risks of Poor Quality Information (5/9)
- Chapter: 6 The Step-by-Step Guide to Measuring the Costs and Risks of Poor Quality Information (6/9)
- Chapter: 6 The Step-by-Step Guide to Measuring the Costs and Risks of Poor Quality Information (7/9)
- Chapter: 6 The Step-by-Step Guide to Measuring the Costs and Risks of Poor Quality Information (8/9)
- Chapter: 6 The Step-by-Step Guide to Measuring the Costs and Risks of Poor Quality Information (9/9)
- Chapter 7: The Step-by-Step Guide to Improving Information Process Quality (1/8)
- Chapter 7: The Step-by-Step Guide to Improving Information Process Quality (2/8)
- Chapter 7: The Step-by-Step Guide to Improving Information Process Quality (3/8)
- Chapter 7: The Step-by-Step Guide to Improving Information Process Quality (4/8)
- Chapter 7: The Step-by-Step Guide to Improving Information Process Quality (5/8)
- Chapter 7: The Step-by-Step Guide to Improving Information Process Quality (6/8)
- Chapter 7: The Step-by-Step Guide to Improving Information Process Quality (7/8)
- Chapter 7: The Step-by-Step Guide to Improving Information Process Quality (8/8)
- Chapter 8: The Step-by-Step Guide to Data Correction and Controlling Data Redundancy (1/8)
- Chapter 8: The Step-by-Step Guide to Data Correction and Controlling Data Redundancy (2/8)
- Chapter 8: The Step-by-Step Guide to Data Correction and Controlling Data Redundancy (3/8)
- Chapter 8: The Step-by-Step Guide to Data Correction and Controlling Data Redundancy (4/8)
- Chapter 8: The Step-by-Step Guide to Data Correction and Controlling Data Redundancy (5/8)
- Chapter 8: The Step-by-Step Guide to Data Correction and Controlling Data Redundancy (6/8)
- Chapter 8: The Step-by-Step Guide to Data Correction and Controlling Data Redundancy (7/8)
- Chapter 8: The Step-by-Step Guide to Data Correction and Controlling Data Redundancy (8/8)
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Part III: Information Quality Applied to Core Business Value Circles
- Chapter 9: Information Quality Applied to Customer Care: “Prospect-to-Valued-and-Valuable-Customer” (1/10)
- Chapter 9: Information Quality Applied to Customer Care: “Prospect-to-Valued-and-Valuable-Customer” (2/10)
- Chapter 9: Information Quality Applied to Customer Care: “Prospect-to-Valued-and-Valuable-Customer” (3/10)
- Chapter 9: Information Quality Applied to Customer Care: “Prospect-to-Valued-and-Valuable-Customer” (4/10)
- Chapter 9: Information Quality Applied to Customer Care: “Prospect-to-Valued-and-Valuable-Customer” (5/10)
- Chapter 9: Information Quality Applied to Customer Care: “Prospect-to-Valued-and-Valuable-Customer” (6/10)
- Chapter 9: Information Quality Applied to Customer Care: “Prospect-to-Valued-and-Valuable-Customer” (7/10)
- Chapter 9: Information Quality Applied to Customer Care: “Prospect-to-Valued-and-Valuable-Customer” (8/10)
- Chapter 9: Information Quality Applied to Customer Care: “Prospect-to-Valued-and-Valuable-Customer” (9/10)
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Chapter 9: Information Quality Applied to Customer Care: “Prospect-to-Valued-and-Valuable-Customer” (10/10)
- Introduction to Information Quality in Customer Care
- Categories of Customer Information
- Customer Information Stakeholders
- The Customer Care Value Circle: “Prospect-To-Valued-and-Valuable-Customer”
- Information Quality in the “Prospect-to-Valued-and-Valuable-Customer” Value Circle
- How to Improve Customer Name, Identity, and Address Information Process Quality
- Best Practices in International Customer Information Quality
- Best Practices in Customer Experience and Interaction Information Quality
- Summary
- Chapter 10: Information Quality Applied to Product Development: “Product-Idea-to-Product-Retire” (1/10)
- Chapter 10: Information Quality Applied to Product Development: “Product-Idea-to-Product-Retire” (2/10)
- Chapter 10: Information Quality Applied to Product Development: “Product-Idea-to-Product-Retire” (3/10)
- Chapter 10: Information Quality Applied to Product Development: “Product-Idea-to-Product-Retire” (4/10)
- Chapter 10: Information Quality Applied to Product Development: “Product-Idea-to-Product-Retire” (5/10)
- Chapter 10: Information Quality Applied to Product Development: “Product-Idea-to-Product-Retire” (6/10)
- Chapter 10: Information Quality Applied to Product Development: “Product-Idea-to-Product-Retire” (7/10)
- Chapter 10: Information Quality Applied to Product Development: “Product-Idea-to-Product-Retire” (8/10)
- Chapter 10: Information Quality Applied to Product Development: “Product-Idea-to-Product-Retire” (9/10)
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Chapter 10: Information Quality Applied to Product Development: “Product-Idea-to-Product-Retire” (10/10)
- Introduction to Information Quality in Product Development
- Categories of Product Development Information Requiring Quality
- Product Development Information Stakeholders
- The Product Development Value Circle: “Product-Idea-to-Product-Retire”
- Information Quality in the “Product-Idea-to-Product-Retire” Value Circle
- Applying Information Quality to Customer Requirement Information
- Applying Information Quality to Product Quality Specification Information
- Best Practices
- Summary
- Chapter 11: Information Quality Applied to Supply Chain Management: “Forecast-to-Satisfied-Customer” (1/16)
- Chapter 11: Information Quality Applied to Supply Chain Management: “Forecast-to-Satisfied-Customer” (2/16)
- Chapter 11: Information Quality Applied to Supply Chain Management: “Forecast-to-Satisfied-Customer” (3/16)
- Chapter 11: Information Quality Applied to Supply Chain Management: “Forecast-to-Satisfied-Customer” (4/16)
- Chapter 11: Information Quality Applied to Supply Chain Management: “Forecast-to-Satisfied-Customer” (5/16)
- Chapter 11: Information Quality Applied to Supply Chain Management: “Forecast-to-Satisfied-Customer” (6/16)
- Chapter 11: Information Quality Applied to Supply Chain Management: “Forecast-to-Satisfied-Customer” (7/16)
- Chapter 11: Information Quality Applied to Supply Chain Management: “Forecast-to-Satisfied-Customer” (8/16)
- Chapter 11: Information Quality Applied to Supply Chain Management: “Forecast-to-Satisfied-Customer” (9/16)
- Chapter 11: Information Quality Applied to Supply Chain Management: “Forecast-to-Satisfied-Customer” (10/16)
- Chapter 11: Information Quality Applied to Supply Chain Management: “Forecast-to-Satisfied-Customer” (11/16)
- Chapter 11: Information Quality Applied to Supply Chain Management: “Forecast-to-Satisfied-Customer” (12/16)
- Chapter 11: Information Quality Applied to Supply Chain Management: “Forecast-to-Satisfied-Customer” (13/16)
- Chapter 11: Information Quality Applied to Supply Chain Management: “Forecast-to-Satisfied-Customer” (14/16)
- Chapter 11: Information Quality Applied to Supply Chain Management: “Forecast-to-Satisfied-Customer” (15/16)
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Chapter 11: Information Quality Applied to Supply Chain Management: “Forecast-to-Satisfied-Customer” (16/16)
- Introduction to Information Quality in the Supply Chain
- The Supply Chain Value Circle: “Forecast-to-Satisfied-Customer”
- Categories of Supply Chain Information Requiring Quality
- Supply Chain Information Stakeholders
- Applying Information Quality to Various Information Groups in the Forecast-to-Satisfied-Customer Value Circle
- Information Quality Applied to Forecast and Demand Information
- Information Quality Applied to Supplier and Competitor Product Information
- Information Quality Applied to Order, Logistics, and Inventory Information
- Information Quality Applied to Package Measurement Information
- Summary
- Chapter 12: Information Quality Applied to Financial and Risk Management: “Budget-to-Profit” (1/11)
- Chapter 12: Information Quality Applied to Financial and Risk Management: “Budget-to-Profit” (2/11)
- Chapter 12: Information Quality Applied to Financial and Risk Management: “Budget-to-Profit” (3/11)
- Chapter 12: Information Quality Applied to Financial and Risk Management: “Budget-to-Profit” (4/11)
- Chapter 12: Information Quality Applied to Financial and Risk Management: “Budget-to-Profit” (5/11)
- Chapter 12: Information Quality Applied to Financial and Risk Management: “Budget-to-Profit” (6/11)
- Chapter 12: Information Quality Applied to Financial and Risk Management: “Budget-to-Profit” (7/11)
- Chapter 12: Information Quality Applied to Financial and Risk Management: “Budget-to-Profit” (8/11)
- Chapter 12: Information Quality Applied to Financial and Risk Management: “Budget-to-Profit” (9/11)
- Chapter 12: Information Quality Applied to Financial and Risk Management: “Budget-to-Profit” (10/11)
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Chapter 12: Information Quality Applied to Financial and Risk Management: “Budget-to-Profit” (11/11)
- Introduction to Information Quality in Financial and Risk Management
- Categories of Financial and Risk Information
- Financial Information Stakeholders
- The Financial and Risk Management Information Value Circle: “Budget-To-Profit”
- Applying Information Quality to Financial Management Accounting and External Financial Reporting
- Applying IQ to Risk Management
- Applying Quality to Audit and Compliance Information Processes
- Summary
- Chapter 13: Information Quality Applied to Internet and e-Business Information: “e-Surfer-to-Satisfied-e-Customer” (1/10)
- Chapter 13: Information Quality Applied to Internet and e-Business Information: “e-Surfer-to-Satisfied-e-Customer” (2/10)
- Chapter 13: Information Quality Applied to Internet and e-Business Information: “e-Surfer-to-Satisfied-e-Customer” (3/10)
- Chapter 13: Information Quality Applied to Internet and e-Business Information: “e-Surfer-to-Satisfied-e-Customer” (4/10)
- Chapter 13: Information Quality Applied to Internet and e-Business Information: “e-Surfer-to-Satisfied-e-Customer” (5/10)
- Chapter 13: Information Quality Applied to Internet and e-Business Information: “e-Surfer-to-Satisfied-e-Customer” (6/10)
- Chapter 13: Information Quality Applied to Internet and e-Business Information: “e-Surfer-to-Satisfied-e-Customer” (7/10)
- Chapter 13: Information Quality Applied to Internet and e-Business Information: “e-Surfer-to-Satisfied-e-Customer” (8/10)
- Chapter 13: Information Quality Applied to Internet and e-Business Information: “e-Surfer-to-Satisfied-e-Customer” (9/10)
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Chapter 13: Information Quality Applied to Internet and e-Business Information: “e-Surfer-to-Satisfied-e-Customer” (10/10)
- Introduction to Information Quality in the Internet and e-Business
- Two Categories of Internet and e-Business Information Requiring Quality
- Internet and e-Business Information Stakeholders
- The Web Content Value Circle: “e-Concept-to-Educated-e-Customer”
- The Internet and e-Business Information Value Circle: “e-Surfer-to-Satisfied-e-Customer”
- Information Quality in Internet and e-Business Value Circles
- Applying Quality to Internet and e-Business Value Circles
- Summary
- Chapter 14: Information Quality Applied to Document & Knowledge Management: “Words-to-Wisdom” and “Ideas-to-Innovation” (1/12)
- Chapter 14: Information Quality Applied to Document & Knowledge Management: “Words-to-Wisdom” and “Ideas-to-Innovation” (2/12)
- Chapter 14: Information Quality Applied to Document & Knowledge Management: “Words-to-Wisdom” and “Ideas-to-Innovation” (3/12)
- Chapter 14: Information Quality Applied to Document & Knowledge Management: “Words-to-Wisdom” and “Ideas-to-Innovation” (4/12)
- Chapter 14: Information Quality Applied to Document & Knowledge Management: “Words-to-Wisdom” and “Ideas-to-Innovation” (5/12)
- Chapter 14: Information Quality Applied to Document & Knowledge Management: “Words-to-Wisdom” and “Ideas-to-Innovation” (6/12)
- Chapter 14: Information Quality Applied to Document & Knowledge Management: “Words-to-Wisdom” and “Ideas-to-Innovation” (7/12)
- Chapter 14: Information Quality Applied to Document & Knowledge Management: “Words-to-Wisdom” and “Ideas-to-Innovation” (8/12)
- Chapter 14: Information Quality Applied to Document & Knowledge Management: “Words-to-Wisdom” and “Ideas-to-Innovation” (9/12)
- Chapter 14: Information Quality Applied to Document & Knowledge Management: “Words-to-Wisdom” and “Ideas-to-Innovation” (10/12)
- Chapter 14: Information Quality Applied to Document & Knowledge Management: “Words-to-Wisdom” and “Ideas-to-Innovation” (11/12)
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Chapter 14: Information Quality Applied to Document & Knowledge Management: “Words-to-Wisdom” and “Ideas-to-Innovation” (12/12)
- Introduction to Information Quality Applied to Document and Knowledge Management
- Document and Knowledge Stakeholders
- The Document Management Value Circle: “Words-to-Wisdom”
- The Knowledge Management Value Circle: “Ideas-to-Innovation”
- Applying Quality to Technical, Procedure, and Documentation Writing
- Summary
- Chapter 15: Information Quality Applied to Information Management and In formation Systems Engineering: I-Need-to-Know- So-I-Can-Do to I-Can-Do-Because-I-Know (1/11)
- Chapter 15: Information Quality Applied to Information Management and In formation Systems Engineering: I-Need-to-Know- So-I-Can-Do to I-Can-Do-Because-I-Know (2/11)
- Chapter 15: Information Quality Applied to Information Management and In formation Systems Engineering: I-Need-to-Know- So-I-Can-Do to I-Can-Do-Because-I-Know (3/11)
- Chapter 15: Information Quality Applied to Information Management and In formation Systems Engineering: I-Need-to-Know- So-I-Can-Do to I-Can-Do-Because-I-Know (4/11)
- Chapter 15: Information Quality Applied to Information Management and In formation Systems Engineering: I-Need-to-Know- So-I-Can-Do to I-Can-Do-Because-I-Know (5/11)
- Chapter 15: Information Quality Applied to Information Management and In formation Systems Engineering: I-Need-to-Know- So-I-Can-Do to I-Can-Do-Because-I-Know (6/11)
- Chapter 15: Information Quality Applied to Information Management and In formation Systems Engineering: I-Need-to-Know- So-I-Can-Do to I-Can-Do-Because-I-Know (7/11)
- Chapter 15: Information Quality Applied to Information Management and In formation Systems Engineering: I-Need-to-Know- So-I-Can-Do to I-Can-Do-Because-I-Know (8/11)
- Chapter 15: Information Quality Applied to Information Management and In formation Systems Engineering: I-Need-to-Know- So-I-Can-Do to I-Can-Do-Because-I-Know (9/11)
- Chapter 15: Information Quality Applied to Information Management and In formation Systems Engineering: I-Need-to-Know- So-I-Can-Do to I-Can-Do-Because-I-Know (10/11)
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Chapter 15: Information Quality Applied to Information Management and In formation Systems Engineering: I-Need-to-Know- So-I-Can-Do to I-Can-Do-Because-I-Know (11/11)
- Introduction to Information Quality Applied to Information Management and Information Systems Engineering
- Information Systems Stakeholders
- The Information and Information Systems Engineering Value Circle: “I-Need-to-Know-So-I-Can-Do to I-Can-Do-Because-I-Know”
- Information Quality Problems in Information Management and Information Systems Engineering
- Best Practices in Information and Systems Engineering
- Best Practices in Information Management
- Best Practices for Evaluating Application Software Packages
- Best Practices for Purchased or Third-Party Information Quality
- Best Practices in Quality of Outsourced or Third-Party Information Systems Engineering
- Best Practices in Information Management Quality
- Best Practices for Error-Proofing Information Capture
- Best Practices in Software and Systems Engineering Quality
- Summary
- Chapter 16: The Journey Is the Key to Success
- Endnotes (1/4)
- Endnotes (2/4)
- Endnotes (3/4)
- Endnotes (4/4)
- Index (1/6)
- Index (2/6)
- Index (3/6)
- Index (4/6)
- Index (5/6)
- Index (6/6)
Product information
- Title: Information Quality Applied: Best Practices for Improving Business Information, Processes and Systems
- Author(s):
- Release date: October 2009
- Publisher(s): Wiley
- ISBN: 9780470134474
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