
522 Part III n Information Quality Applied to Core Business Value Circles
There are three distinct groups of attributes addressed here:
Product Logistics (Inventory, Materials, and Product Movement)
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Information. This is required to ensure that Just-In-Time Production
and delivery needs are met.
Product Sales, Returns, Scrap, and Warranty Information.
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The Critical
Quality Characteristics here are Accuracy, Completeness, and Clarity of
communication.
Product Returns Information.
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Most important is to understand the reason
(cause) for the returns, whether it’s the return of material to your Suppliers
or your Customers’ returns of Products purchased from you.
How to Measure the Quality of Order, Logistics, Inventory, and
Movement Information Definition (TIQM P1)
To assess Information Definition Quality of Logistics and Inventory Information,
you will assess the Correctness, Completeness, and Clarity of the Data Names
and Definitions to ensure there is Accurate and Consensus of the meaning of the
Attributes about the Products that your Supplier provides to you. This measures
the Quality of the “Information Product Specification” Information. The Names
should be Meaningful and Definitions must be Correct, Complete, and Clearly
understood between Manufacturing staff and Marketing and Sales.
Manufacturing staff or Service Delivery goals are to avoid overproduction or
the need for rush Prod ...