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Information Quality Applied: Best Practices for Improving Business Information, Processes and Systems
book

Information Quality Applied: Best Practices for Improving Business Information, Processes and Systems

by Larry P. English
October 2009
Beginner to intermediate content levelBeginner to intermediate
839 pages
29h 16m
English
Wiley
Content preview from Information Quality Applied: Best Practices for Improving Business Information, Processes and Systems
634 Part III n Information Quality Applied to Core Business Value Circles
Issues with Information Collected or Created in
e-Commerce and e-Business Value Circles
With e-Business, e-Customers have replaced trained Employees as the new
Information Producers. Data created by Customers or Business Partners in e-Busi-
ness is “outside” enterprise control and introduces new sources of Information
Quality issues that must be addressed. Problems include:
Keying errors by e-Customers. Lacking keying skills, e-Customers
■n
may make common transposition and other keying errors in providing
information.
Staff no longer control the capture of information. e-Customers are the
new Information Producers in e-Business. Organizations cannot “train”
e-Customers in the same way they train point-of-sales staff. Complex
transactions produce higher error rates.
Unclear labels and instructions can cause e-Customers to enter the
■n
wrong data.
Privacy and security of e-Customer-provided information such as per-
■n
sonal data, credit card numbers, and other identifying data add additional
complexity to the processes of gathering and maintaining e-Customer
information.
The anonymity of the Web increases the potential for misinformation,
■n
maliciously provided information, and fraud.
Issue: Keying Errors by e-Customers
Transactions created by e-Customers and e-Business suppliers are subject to the
level of experien
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Publisher Resources

ISBN: 9780470134474Purchase book