
650 Part III n Information Quality Applied to Core Business Value Circles
1. Understand
Knowledge
Worker
Required knowledge
Required revision
• Document State
• Document Version
• Document Dates
• Document Approvals
• Distribution
Plan /
Create
2./3.
Edit /
Revise
4.
Approve
5.
Publish
6a.
Archive /
Delete
7.
Web Document
Archives
Generate
6b.
Document
Signage
Graphics
Figure 14-2: Document Management Value Circle “Words-to-Wisdom”
“Words-to-Wisdom” Value Circle Activities
Every Value Circle begins and ends with Customers, from understanding their
needs to providing Products and Services — and Information — that meets or
exceeds their Expectations. It also includes active listening to their feedback to
develop and maintain long-term relationships with Customers.
1. Understand Internal or External Knowledge Worker Needs
Before you ever develop Products or Services, your organization must understand
the marketplace and the Customer Product and Service needs and Expectations.
Beyond the products and services, you must understand what Information
your Customers need to know to exploit the products and services, such as
Consumer-friendly Instruction Manuals and accurate Marketing Literature
with Consumer-centric Warranties. Internal Knowledge Workers need to have
access to information, shared learning, and experience that enables them to
innovate and continually improve the Processes, Products, and Services for th ...