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Information Quality Applied: Best Practices for Improving Business Information, Processes and Systems
book

Information Quality Applied: Best Practices for Improving Business Information, Processes and Systems

by Larry P. English
October 2009
Beginner to intermediate content levelBeginner to intermediate
839 pages
29h 16m
English
Wiley
Content preview from Information Quality Applied: Best Practices for Improving Business Information, Processes and Systems
670 Part III n Information Quality Applied to Core Business Value Circles
Write steps as
■n
imperative sentences with positive commands.
Use correct grammar.
■n
Use standard punctuation.
■n
Use Simplified Technical English for Technical Procedures and Complex
■n
Documentation, and Controlled English for textual Information
and Documentation.
Set reading difficulty three grade levels below the level of the Reader.
■n
Procedures must NOT be workarounds. Workarounds indicate a broken
■n
process. Workarounds in formal processes indicate that Employees are per-
forming Information Scrap and Rework by design, without realizing it!
Avoid
■n
ambiguous words or phrases.
Avoid Acronyms and Abbreviations (without a legend).
■n
Use checklists for complex procedures to ensure no missed Steps or
■n
Information.
Make Procedures
■n
easily accessible for performers.
Specify ranges versus error bands: “31 – 47 (Normal = 39),” not “39
■n
+
8.” This forces someone to make a mental calculation that can easily be
miscalculated.
If the step requires a calculation, provide calculation formula or calcula-
■n
tion steps.
Use formal logic rules (IF, WHEN, THEN, AND, OR, NOT) for conditional
■n
statements:
“IF the Customer does not want to provide a birth date,
THEN leave the field blank
AND select Reason Code of “Refused”
Use “NOT” for a negative condition or prohibition:
■n
“IF the amount of coverage is NOT sufficient . . .” versus “IF ...
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Publisher Resources

ISBN: 9780470134474Purchase book