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Information Quality Applied: Best Practices for Improving Business Information, Processes and Systems
book

Information Quality Applied: Best Practices for Improving Business Information, Processes and Systems

by Larry P. English
October 2009
Beginner to intermediate content levelBeginner to intermediate
839 pages
29h 16m
English
Wiley
Content preview from Information Quality Applied: Best Practices for Improving Business Information, Processes and Systems
Chapter 14 n IQ Applied to Document & Knowledge Management 685
Manual Form Design Checklist
Follow this checklist for a well-structured form.
6
Get feedback from Knowledge Workers across the Enterprise who need the
Information collected by the form:
What decisions depend on the Information in this form? ;
How much does it cost you when one of these decisions goes wrong
;
because of misinformation?
What facts do these decisions hinge on? ;
What other facts are unnecessary? ;
If problems strike, what facts do you need to make a quick recovery? ;
In what areas do you need some extra space for exceptions, special cases,
;
or special needs stories?
Can you streamline the form, and avoid confusion from bad handwriting,
;
by turning a form with questions into a checklist?
Now select a focus group of Customers or Information Producers who will
be filling out the form. Ask:
Which of these facts come easily to mind and can be written down without
;
difficulty or error?
What order do they naturally arrange these facts in? (How does this cor- ;
respond to the order in which your staff wants to read the facts off the
form?)
Which facts fit into the same amount of space every time? Which vary
;
significantly?
Which responses seem hard to recall or look up? (Does your staff really ;
need these? Can your staff stand the potential errors in this area?)
Where would these people need extra space for comments? And ...
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Publisher Resources

ISBN: 9780470134474Purchase book