
703
Introduction to Information Quality Applied
to Information Management and Information
Systems Engineering
Virtually everyone in the industrialized world and many in the developing
world are directly affected by information technology today. People get money
from ATMs, swipe their credit or debit cards to pay for groceries, gifts, and
restaurant meals. They book airline tickets and search the Web for all sorts of
things. They share information among friends and business associates via the
collaborative Internet technologies available today.
Unfortunately, many of the experiences that laypeople have with Information
Technology are negative — unless they happen to be technology savvy as many
software developers are. These negative experiences do not involve identity theft
or information fraud schemes. They arise from day-to-day failures and defects
in Information System interactions. It is time for the information technology
sector to become more human-centric in its Information System designs.
C h a p t e r
15
Information Quality Applied to Information
Management and Information Systems
Engineering: I-Need-to-Know-So-I-Can-Do
to I-Can-Do-Because-I-Know
“In the software industry, system development has largely been the result of work
by very talented individuals. This approach has resulted in a style of business that
relies too much on individuals, turning software development in