
Chapter 15 n IQ Applied to Information Management and Systems 713
Common Information Quality Issues
Business goals, Targets, Quotas, and Bonuses that
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sub-optimize cross-
organizational Value Circles and create harmful competition across Business
Areas instead of cooperation
Application inventory is an unplanned collection of unintegrated
systems.
Purchased application software packages are
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not evaluated against
Enterprise Information Requirements.
Databases are developed for
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performance of Functional activities and not
for housing of Enterprise Information.
Information Systems Screens are designed by technical people for tech-
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nical people, without much consideration for the ergonomics and look
and feel for lay persons, so screens and work flow are not intuitive to the
Information Producers or Knowledge Workers.
Systems fail to capture
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all Attributes (Facts) that can be valuable for Knowledge
Workers, only those in the functional scope of Requirements.
Applications tend to lack the implementation of rigorous Business Rules that
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can test Validity and conformance to Valid Values and other Business Rules.
Applications tend to be designed for response time performance and not
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for Quality Information.
You must design Quality into Information Systems and Databases if the
organization values its Customers and is interested in their Lifetime Value. In
order to design Quality into ...