
738 Part III n Information Quality Applied to Core Business Value Circles
of the Information significantly. By eliminating the need to have multiple
Databases that house the same Information, you eliminate the costs of
having to move and transform the data, and you eliminate the potential
for introducing errors as it is moved.
Calibrate Automated Data Capture (Measurement) Devices and ensure
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Accuracy and Precision of measurement with minimal noise or bias.
Implement edits at the source process that can be invoked by the source
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Create Application Program to validate reasonability and business rule
conformance at the source of data capture.
“Error-proof” Handwritten data by allocating enough space, with blocks
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for individual letters. All handwriting should be upper-case block letters,
unless text is required to be case-sensitive as is the case with people’s
names or strong passwords. For Best Practices in Manual and Electronic
Forms, see Chapter 14, “Information Quality Applied to Document and
Knowledge Management,” sections “Best Practies in Form Design for
Forms to be Filled in by Hand,” and “Best Practices in Form Design
for Electronic Forms to be Filled in Online.”
Capture the Pronunciation of Customer Names.
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Do this if oral com-
munication will take place, such as through a Call Center or Customer
representative.
Don’t assume you know correct spelling —
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confirm it. Unique ...