
Chapter 15 n IQ Applied to Information Management and Systems 753
Involve Knowledge Workers throughout development, including in
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Human Factors Design and active prototyping.
Reuse data — do
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not create redundant data structures.
Eliminate
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redundant data entry. Create a single “Create” application
program for data of a given type, such as Customer, Product or Order.
Create modules for subtypes as necessary, such as Personal Customer or
Organizational Customer.
Automate data capture where feasible — do
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not require people to capture
data if machines can capture it accurately.
Place data capture at the point of Knowledge Acquisition.
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Allow a value of “Unknown” or “missing” for attributes whose value may
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not be known to the information Producer at creation time.
Use Standard data Names and Labels across the Enterprise — not by
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department or Business Area.
Make Forms and Screens simple, intuitive, and unambiguous — actively
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prototype (QFD*).
Check Information capture activites for span of attention.
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Place text and check boxes unambiguously close together to prevent
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wrong selection.
Allow for explanations of anomalies in data.
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Use value selection as opposed to free-form entry where possible.
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Avoid long pick lists — break codes into multi-level codes.
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Minimize data entry keystrokes.
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Use multi-sensory techniques (dynamic color, highlighting, audio), but
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be considerate ...