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Endnotes
Chapter 1
1. Joseph M. Juran, Juran on Quality by Design: The New Steps for Planning
Quality into Goods and Services, New York: Free Press, 1992, as cited in
Hélio Gomes, Quality Quotes, Milwaukee, WI: Quality Press, 1996, p. 37.
2. Elizabeth Weise, Gannett News Service, “Study reveals medical errors
claim 98,000 annually in U.S.,” The Tennessean, May 18, 2005.
3. Christopher Drew, “Navy Says Sub Hit Mountain That Was Not on Its
Charts,” New York Times, January 11, 2005.
4. “Fatal Aerobatics,” USA Today, March 5, 1999.
5. BBC News, “Typing error left rapist at large,” published March 23, 2005
at:
http://news/bbc.co.uk/go/pr/fr/-/1/hi/england/kent/4375611
.stm. No longer available at this URL.
6. Darrell Giles, “Health’s big blunder: Dialysis equipment sent to the wrong
place,” The Mail (Australia), February 27, 2005.
7. “Euro coins ordered reminted,” The Tennessean, July 7, 1998.
8. Nancy A. Youssef, “U.S. forces mistakenly bomb house,” The Tennessean,
January 9, 2005.
9. The Associated Press “‘Friendly Fire’ Video: ‘I’m going to be sick.’” The
Tennessean, February 7, 2007.
10. Alan Levin, “FAA changes weight rules for aircraft,” USA Today, May 13,
2003.
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