
782 Index n C–D
experience, best practices, 412–417
feedback from, 489–491
Feigenbaum, Armand, 41
Imai, Masaaki, 41
interaction, best practices, 412–417
Juran, Joseph, 41
name and identity information,
379–382
prospective
communication, 375–376
customer lifetime value, 378
feedback, 377–378
identifying, 374–375
providing value, 376–377
relating to, 377
selling to, 376
serving, 376–377
understanding, 375, 378–379
purchase of product, 488
quality and, 40
Six Sigma, 41
suppliers and, 491
Customers of Information, 40–41
cycle time, 256, 283, 620
D
Data Accuracy Verification Source
List, 224
Data Anomalies, 346, 355
Data Capture Forms Design, 671–691
Data Catalogs, 341
Data Cleansing, 65
data consolidation, 351–354
data correction, 291, 327
Business Rule Specification, 342
containment, 336
corrective maintenance, 336
Cost of Poor Information
Quality, 344
data warehouse, 331–333
downstream data store, 337
downstream only, 333
Information Groups, 339–340
Information Scrap and
Rework, 336
objectives, 337
one-time activity, 333–334
as one-time event, 337
out-of-control information create
processes, 329–330
preventive maintenance, 336
Scrap and Rework, 336
Source Data Store, 337
Data Correction Software, 352
strengths, 365
weaknesses, 365–366
Data Corrective Maintenance, 35
Data Corrective Maintenance
Software, 349
Data Defect Analysis, 356
data definitions, consistency, 135
data element, 129–130, 141, 164, 181,
347, 392–393, 402, 589, 745
Da ...