
Index n G–I 787
G
Gains, 114
Gemba, 45–46, 84
Gleicher, David, Culture
Transformation, 109
glossary, 128
Goals, setting, 100
Godfrey, Dr. Blan, 294
Golden Rule, 96
goods, finished, 484–485
governance, 47, 94, 99, 123, 577, 640
Graphical Information
Knowledge-Worker Friendly
Graphics, 694–695
Principles of Graphical
Excellence, 695
Principles of Graphical Integrity,
695–696
Visual Display Quality, 694
Guiding Coalition, 107
creating, 111
Dissatisfaction, 110
Vision, 112–113
H
Here, G.P., 3
heuristics, 494, 521, 582, 650
hidden complaints, 489
Hidden Information Factories,
330–331
Hierarchical Management
Model, 102
Hitchcock, Darcy, 101
Hold the gains, 577
home construction supply
chain, 472
homonyms, 129
Hopper, Grace, 178
House of quality. See QFD (Quality
Function Deployment)
human error, 303–304, 575, 656
human factors, 431, 684, 717, 724–725,
727, 736
I
I-Need-to-Know-So-I-Can-Do to
I-Can-Do-Because-I-Know, 707
IDW&BIQ (Improving Data
Warehouse and Business
Information Quality), 292
Imai, Masaaki, 28, 37
customers, 41
Executive Management, 47
Improving Data Warehouse
and Business Information
Quality, 292
in control, 46, 54, 179, 242, 334,
341, 344, 517, 626. See also
Out-of-Control
increasing cost, lowest price tag
and, 64
Individual Improvements, 295
informate, 720
Information Architecture
as IPS, 127
quality assessment, 159–168
Information Architecture Quality
Characteristics
Database Design Quality
Characteristics, 1 ...