
Index n P–R 797
providing value, 376–377
relating to, 377
selling to, 376
serving, 376–377
understanding, 375, 378–379
provenance, 337
Q
QC (Quality Circles), 98
QC (Quality Control), 48
QCD (Quality, Cost, Delivery), 48
QD (Quality Demanded), 449
QFD (Quality Function
Deployment), 37, 46, 65, 716
Customer Requirements and, 441
Information Gathering forms,
442–446
QLF (Quality Loss Function), 23, 458
QMS (Quality Management
Systems), 28
quality
customers and, 40
Feigenbaum, Armand, 32
low, costs, 21–22
quality assessment, 50, 60, 148,
153, 154
quality assurance, Mass Inspection
and, 63
Quality Circle, 98
Quality Control and Plan-Do-Study-
Act, 37
Quality Engineering, 37
Quality Function Deployment
(QFD), 37, 441, 716
Quality Goals, 49, 122, 754
Quality Improvement, Business
Performance and, 28
quality information, 27
Quality is Free and the 14 Steps, 37
Quality Management,
principles, 38
Quality Management Model, defects
and, 250
Quality Management Systems.
See QMS
implementing, 249
Quality Measure, 50, 293
Quality Standards, 48
Quantitative Information
Presentation
best practices, 692
Quality Characteristics, 692–693
Quotas, 68–69, 69–70
Quote-to-Cash, 468
QWL (Quality of Work Life), 98
R
RAD (Rapid Application
Development), 710
Random Number Generator, 215
random sampling, 215
real needs, 639
Record-of-Origin, 142, 200, 208, 260,
330, 332, 335, 339, 358, 385, 740
Record-of-Reference, 34, 142, 260,
262, 321, 332, 354, 7