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Information Quality Applied: Best Practices for Improving Business Information, Processes and Systems
book

Information Quality Applied: Best Practices for Improving Business Information, Processes and Systems

by Larry P. English
October 2009
Beginner to intermediate content levelBeginner to intermediate
839 pages
29h 16m
English
Wiley
Content preview from Information Quality Applied: Best Practices for Improving Business Information, Processes and Systems
Chapter 1 n Process and Business Failure: The High Costs of Low Quality 13
COMPANY /
INDUSTRY
OUTCOME (COSTS (REF DATE)) LOSS AMOUNT
Putnam Investments Customers withdrew $4.4B from
Putnam funds over accounting errors.
(WSJ, 2003/11/7).
$4,400,000,000
RiteAid Errors in accounting led to $1.81 B
write-down over three years.
(TN, 2002/6/22).
$1,810,000,000
Shell Fined $151.5 M for overstating oil
reserves. (WSJ, 2004/07/30).
$151,500,000
Sprint Sprint records $29.5 B loss in Nextel
write-down. Poor service and dropped
calls lost Sprint 683,000 subscribers.
(Blm, 2008/02/29).
$29,500,000,000
State of Tennessee Had to compensate wrongly convicted
man $833,000. (TN, 2004/10/05).
$833,000
Telco A Costs of poor quality eliminated over
10 years $800 M. (III Private, 2004).
$800,000,000
Telco B Losses of $50 M in un-invoiced ser-
vices (III Private, 2002).
$50,000,000
Ten Wall Street firms Fined a total of $1.4 B by SEC (mis-
leading investors) (TN, 2004/08/27).
$1,400,000,000
UBS Lost $664 M (911 M Swiss francs) due
to poor risk management data.
(NYT, 1998/11/18).
$664,000,000
UBS Lost 19.7 B Swiss francs ($17 B) in
2008 as it wrote down the value of
some debt assets and wealth manage-
ment clients withdrew money.
(NYT, 2009/5/29).
$17,000,000,000
U.K. Gov. Pension calculation errors cause some
pensioners to be overpaid by up to
£140 M with others underpaid by £100
M. (LTim, 2009/3/9). Tot £240 M x
1.45 (e
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Publisher Resources

ISBN: 9780470134474Purchase book