Skip to Main Content
Information Quality Applied: Best Practices for Improving Business Information, Processes and Systems
book

Information Quality Applied: Best Practices for Improving Business Information, Processes and Systems

by Larry P. English
October 2009
Beginner to intermediate content levelBeginner to intermediate
839 pages
29h 16m
English
Wiley
Content preview from Information Quality Applied: Best Practices for Improving Business Information, Processes and Systems
32 Part I Information Crisis to Business Excellence
The cultural change will not come easily, for Knowledge Workers do not
necessarily want to give up their private, proprietary Information Stores, and
managers do not want to give up their ability to work toward their own objec-
tives. For a comprehensive treatment of the 14 Points of Transformation for
Information Quality, see Chapter 11, “The 14 Points of Information Quality” in
Improving Data Warehouse and Business Information Quality.
8
What Is Information Quality?
Information Quality is both a concept and a function.
INFORMATION QUALITY CONCEPT DEFINED
Information Quality is “‘Consistently meeting or exceeding all Knowledge
Workers and end-Customer expectations’ with information, so that Knowledge
Workers can perform their work effectively and contribute to the enterprise
mission, and so that Customers are successful in conducting business with
you and are delighted with the products, services and communications [infor-
mation] they receive.”
9
Information Quality is not an end in and of itself. It exists as a business tool to
enable the accomplishment of the Mission of the Enterprise, whether business,
government, not-for-profit, or in our own personal lives.
It is always the Customer who decides whether a product, service, or infor-
mation meets their needs. Armand Feigenbaum states it pointedly, “Quality
is what the Customer says ...
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Start your free trial

You might also like

Improving Data Warehouse and Business Information Quality: Methods for Reducing Costs and Increasing Profits

Improving Data Warehouse and Business Information Quality: Methods for Reducing Costs and Increasing Profits

Larry P. English
Information Quality

Information Quality

Ron S. Kenett, Galit Shmueli
Business Metadata: Capturing Enterprise Knowledge

Business Metadata: Capturing Enterprise Knowledge

W.H. Inmon, Bonnie O'Neil, Lowell Fryman

Publisher Resources

ISBN: 9780470134474Purchase book