
Chapter 2 The ABCs of the TIQM Quality System 37
Mindset of Excellence in all products, tangible, intangible, or infor-
mation, and a
Habit of Continuous Improvement of all core information pro-
cesses, using proven Quality Management Principles, processes,
and methods to continually drive out the waste of poor quality
information and increase Information Customer satisfaction.
IQ is too expensive. No!!! When planned and implemented properly, IQ is
a profit maker! If an Enterprise treats IQ as “inspect and correct,” it will
condemn its IQ function to be an ineffective cost center, reactively and
systematically performing Information Scrap and Rework. If, however,
the enterprise treats Information as the product of its processes and con-
centrates on making quality certain, the IQ function will become a profit
center, continually eliminating the waste of poor quality information.
14
Total Information Quality Management
The principles that drive Total Information Quality Management are not new. They
already exist in the principles that drive the proven Quality Management Systems
of the Quality gurus that led to the industrial economic (quality) revolution and
the maturation of the Industrial Age. Those gurus include Walter Shewhart (Quality
Control and Plan-Do-Study-Act), W. Edwards Deming (System of Profound
Knowledge), Joseph Juran (Trilogy of Quality Planning, Quality Co