
64 Part II n The Step-by-Step Guide to the TIQM Quality System
“Purchasing should be a team effort and … include … representatives
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… of [all] departments involved with the product.”
“A buyer will serve his company best by developing a long-term rela-
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tionship of loyalty and trust with a single vendor.”
IQ 4. End the Practice of Awarding or Rewarding Information
Systems and Database Design on the Basis of Price Tag or “On-Time,
Within-Budget” Alone or Capturing Information at the Lowest Price.
Instead, minimize Total Cost of Ownership of Information Systems, Database
Design, and Information Production.
The practice of choosing the lowest price for Information Systems
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Consulting or for Information Systems Development as to “On-Time,
Within-Budget” alone has had the impact of actually Increasing Costs and
Increasing Defects at the same time.
Instead, minimize
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“Total Costs of Ownership” by Designing Quality
Into the Information Models, Databases, Information Systems, and
Information Creation Processes.
Price has no meaning without a measure of the
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Quality of the Information
Purchased, whether from internal Information Producers or external
Information Brokers.
Development of Resource (Subject) Information Models should be
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a team effort involving representatives of all departments involved
with the “Information Products” to be developed, created, maintained,
and applied.
Develop ...