
74 Part II n The Step-by-Step Guide to the TIQM Quality System
handling in multiple databases and systems, and in the interfaces that do
not add value but simply add cost of moving data from one proprietary
database to another proprietary database.
Information Quality Improvement Actions:
The organization takes
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no formal actions for IQ Improvement, nor does it
understand what kinds of actions should be taken.
The
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organization just reacts to each problem, accepting this and the Information
Scrap and Rework activities as normal costs of doing business.
Stage 1 is characterized by the phrase: “We do not know why we have a
problem with IQ,” or “Do we have a problem with IQ?”
Stage 2: IQ Awakening
There is increasing awareness that there may be problems with IQ. Often this
emerges because of some catastrophic event or public embarrassment, such as
divulging confidential information or poor quality information causing regula-
tory non-compliance. It is characterized by the phrase: “Is it absolutely necessary
always to have problems with Information Quality?”
Management Understanding and Attitude:
Management has realized that an IQ Improvement program may have
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some value, but they are not willing to put resources into it.
Management may know some of the Costs of Poor Quality Information,
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but need to work some problems out before they can pay attention to it.
Information Quality Organization ...