
Chapter 3 n Implementing an Effective IQ Environment 89
Executives must take action to organize themselves to make Information Quality
happen, communicating to all staff Why this change is necessary and Why
everyone will be involved in the Information Quality activities.
Enable Just-in-Time Education and Training to Key Audiences:
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The Executive Leadership Team
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The Information Quality Team
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Business Management and Process Owners who will facilitate
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Information Process Improvements with their Information Producers
in the proof-of-concept IQ initiatives. The PoC’s will identify Root
Causes and define improvements to prevent recurrence.
Information Systems staff developing support for the Proof-of-Concept
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IQ initiatives to identify Root Causes in Information Systems that sup-
port the process
Ensure that Training Equips the Right Audience with the Right Skills:
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Follow the systematic approach of ADDIE
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for developing skills-based
training for Line Management, Knowledge Workers, and the Information
Quality Team:
Analyze the job and tasks.
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Develop requirements for the training based on the analysis.
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Design training to meet the requirements.
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Implement the training.
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Evaluate the training and job performance.
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Use SEDUCE: Effective Approach to Experiential Learning for Executives.
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Developed by Lori L. Silverman of Partners for Progress and Linda Ernst
of Training Resource, ...