
94 Part II n The Step-by-Step Guide to the TIQM Quality System
The TIQM Team Should Not Exist as a Stand-Alone Entity. Rather, the
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Team should be the Process Owners for the TIQM Processes. Remember
that every person in the Enterprise is accountable for IQ at some level.
IQ is part of every person’s job to ensure they are satisfying their internal
and external Information Consumers.
Do Not Create a New IQ “Steering or Governance” Committee.
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Use your
existing governance teams, with the ELT being the top IQ Governance
Team. Put IQ updates on the agenda of the regular ELT meetings.
As you execute your IQ Improvement Initiatives, provide feedback on the
Information Scrap and Rework and all other Costs or Revenue Increases recovered.
As you return more profits, you will gain more and more credibility and support.
This will in turn generate more interest by those who may have been skepti-
cal at first and do not want to be left out.
Failure Cause: Organizing IQ as an IT Function
IQ Management is no more an IT function than Manufacturing Quality
Management was a production machinery function. If IQ becomes an IT func-
tion, business management may lose interest, especially if IT implements only
technology capabilities, such as validity assessments and Data Correction (inspect
and correct) without understanding the business processes, the Root Causes, or
eliminating the Root Causes through ...