
114 Part II n The Step-by-Step Guide to the TIQM Quality System
7. Consolidate Gains and Produce More Change
Use increased credibility to change
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all systems, structures, and policies that
do not fit together and do not fit the Transformation Vision.
Hire, promote, and develop people who can implement the change
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Vision.
Reinvigorate the process with new projects, themes, and change agents.
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Provide Just-in-Time TIQM training and keep improving defective
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Information Processes based on a Pareto approach of addressing the most
important element, then the next-most important, and so on.
8. Anchor New Approaches in the Culture
This step seeks to establish the new behavior as a habit in all Employees. This
step seeks to create the habit of Continuous Information Process Improvement
that will transcend personality or organizational changes.
Create better performance through Customer- and productivity-oriented
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behavior, more and better Leadership, and more effective management.
Articulate the connections between new behaviors and organizational
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success.
Develop means to ensure Leadership development and succession
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planning.
Establish an Information Quality day, in which all employees seek out
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broken processes and seek to error-proof them.
Provide recognition for all who participate.
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Organizing the IQ Function and Environment
Work in the organization is carried out through people in speci ...