
192 Part II The Step-by-Step Guide to the TIQM Quality System
Participants:
Information Quality Analyst
Business Information Stewards
Information Consumers
P2.1.O1 Info Group
for Quality Assessment
P2.3.O1 Information
Value Circle (if it exists)
P3.3.O1 Costs of Poor
IQ Report
Objectives
Characteristics to measure
Near-term IQ Stds
Defined IQ Tests
for each Characteristic
for each attribute
Establish
IQ Objectives,
Measures
and Tests
P2.2
Techniques / Tools:
SIPOC* (Supplier-Input-Process-Output-Customer)
Repository, data dictionary
Customer satisfaction surveys
Techniques / Tools:
P2.2.O1 IQ Assessment Test Plan:
Figure 5-11: P2.2 Establish Information Quality Objectives, Measures and Tests.
Outputs of Step P2.2
P2.2.O1
IQ Assessment Test Plan:
Assessment Objectives:
This establishes the purpose for the
Assessment.
IQ Characteristics to measure:
What Characteristics should be mea-
sured? Use Form P2.8.O1.F1.3 IQ Characteristics Assessed Template.
See all P2 Assessment Forms on the book website at
www.wiley.com/
go/IQApplied
.
Short-term IQ Standards expected:
What Quality near-term Target
has been previously established for each IQ Characteristic?
Note
Long-term IQ is zero-defects if defects create high costs of process failure.
Defined IQ tests for each Critical-to-Quality IQ Characteristic for
each attribute: This describes the procedures for the IQ tests, such as
Accuracy, Completeness, ...