
212 Part II The Step-by-Step Guide to the TIQM Quality System
Table 5-7: P2.5 Sample of Accuracy Verification Sources
ASSESSMENT
OBJECT
ACCURACY TO REALITY SOURCE
ACCURACY TO
SURROGATE SOURCE
Person: non-sensitive
personal attributes
such as, name,
address, date of birth,
telephone number, or
tax-id number
The person, him or herself Birth certificate,
audited tax returns,
deed of trust.
Person profile infor-
mation, such as
income, home value,
buying behavior
Public records (will
require recalculation
based on age of data
and market changes);
Information Brokers
Person Address and
Contact details
The person, her or himself Postal Service author-
ity; Information
Brokers, such as
Acxiom, or Credit
Reporting Agencies
Medical Insurance
Claim
Observation or video or audio
recording of procedures of the
medical encounter, or a second
opinion diagnosis and treatment
Trained professional
reviews Provider’s
Medical Records (pro-
vider’s notes) of the
Medical Encounter
Customer Order Confirmation with order-placing
Customer; observation or recording
of order process
Customer-completed
order form
Package ship-
ping weights and
dimensions
Measure of the product package
itself with calibrated equipment
Third-party, indepen-
dent measurement
Home Owners
Insurance Application
Physical inspection of the property
to confirm observable and measur-
able attributes, such as construc-
tion type and materials, distance to
fire ...