
Chapter 5 Assessing Information Quality 227
by the product manager for the applicable time period. Measure the “Shipping”
Weight, by taking samples of the product, as packaged, and weigh each package
to determine if the actual shipping Weight of the Package is within Specifications
of that product’s shipping weight.
Step P2.8: Interpret and Report Information Quality
This step translates the raw data of the Assessment into actionable Graphics
and Recommendations for next steps.
Objective of Step P2.8
To communicate the state of Information Quality in a way that:
Enables Knowledge Workers to know their Information’s Reliability.
Provides feedback to Information Producers and Managers on how well
their processes are performing.
To identify Processes that Require Improvement based on the impact of
defects and to facilitate Root-Cause analysis
Figure 5-20 shows components of reporting in P2.8.
Participants:
Information Quality Team
P2.7.O1 Assessed
Information results
P2.3.O2 SIPOC
Quality Requirements
Interpret
and Report
Information
Quality
P2.8
IQ Assessment Software
Pareto Diagrams
Statistical Control Charts
Techniques / Tools:
P2.8.O1 IQ Assessment
Report:
IQ Assessment Cover page
IQ Assessment Procedures
Pareto Diagrams
IQ Control Charts
IQ Exception rpts
Recommendations for next steps
Figure 5-20: P2.8 Interpret and Report Information Quality.
Inputs to Step P2.8
P2.7.O1 Assessed Information ...