
282 Part II n The Step-by-Step Guide to the TIQM Quality System
This arms you with the “data” you need to establish an imperative to imple-
ment a Culture of Continuous Process Improvement, starting with the most
urgent and critical IQ issues that threaten the health of your enterprise.
Once you have improved the critical processes, you should follow Step P3.7,
which will enable you to quantify the ROI of the Process Improvements.
Step P3.7: Measure the ROI of Information Process
Improvements
This process establishes the value of Process Improvement, which prevents the
recurrence of the Root Causes of broken information processes that cause down-
stream process failure and high costs of Information Scrap and Rework.
Objective
To quantify — in bottom-line currency figures — the ROI of Information Process
Improvement, and to raise awareness of the importance of Information Quality
Management as a core competency.
Figure 6-22 illustrates the Process step to calculate the Return-on-Investment
of Process Improvements.
P3.7
Calculate
ROI* of
Process
Improvement
Participants:
IQ Team
Finance staff
Affected Knowledge Workers
P3.3.O1 Poor Quality
Information Direct
Costs Report
P4.5.O2 Process
Improvement Report
P3.7.O1 Return-on-
Investment of Information
Process Improvement
Initiative
Techniques / Tools:
Activity-Based Costing (ABC)
Time and Materials Measurement
*ROI = Return-on-Investment
Figure 6-22: P3.7 ...