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Information Quality Applied: Best Practices for Improving Business Information, Processes and Systems
book

Information Quality Applied: Best Practices for Improving Business Information, Processes and Systems

by Larry P. English
October 2009
Beginner to intermediate content levelBeginner to intermediate
839 pages
29h 16m
English
Wiley
Content preview from Information Quality Applied: Best Practices for Improving Business Information, Processes and Systems
291
Introduction to Improving
Information Process Quality
It is this process — Improve Information Process Quality — that gives an orga-
nization the right to call its practice Information Quality or Information Quality
Management.
Organizations that address only the “Inspect and Correct” processes should
not use the term “Quality” in their business area or function name.
TIQM P4 enables an organization to achieve “Business Effectiveness through
Information Effectiveness” when performed as a habit by everyone in the orga-
nization. Note that:
Assessment is a

Cost of Poor Information Quality that forces us to measure
to find broken processes.
Data correction is only one

Cost of Poor Information Quality caused by
defective information processes. Other costs include direct costs and
opportunity costs to recover from process failure caused by defective
information.
C h a p t e r
7
The Step-by-Step Guide
to Improving Information
Process Quality
“If you keep doing what you always did,
you’ll keep getting what you always got”
1
Jackie “Moms” Mabley
34474c07.indd 291 8/31/09 1:30:01 PM
292 Part II The Step-by-Step Guide to the TIQM Quality System
If an organization performs only Assessment and Data Correction activities,
it is NOT performing Information Quality Management. Rather it is stuck
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Publisher Resources

ISBN: 9780470134474Purchase book