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Introduction to Improving
Information Process Quality
It is this process — Improve Information Process Quality — that gives an orga-
nization the right to call its practice Information Quality or Information Quality
Management.
Organizations that address only the “Inspect and Correct” processes should
not use the term “Quality” in their business area or function name.
TIQM P4 enables an organization to achieve “Business Effectiveness through
Information Effectiveness” when performed as a habit by everyone in the orga-
nization. Note that:
Assessment is a
Cost of Poor Information Quality that forces us to measure
to find broken processes.
Data correction is only one
Cost of Poor Information Quality caused by
defective information processes. Other costs include direct costs and
opportunity costs to recover from process failure caused by defective
information.
C h a p t e r
7
The Step-by-Step Guide
to Improving Information
Process Quality
“If you keep doing what you always did,
you’ll keep getting what you always got”
1
Jackie “Moms” Mabley
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