
296 Part II The Step-by-Step Guide to the TIQM Quality System
TIQM P4 Process Steps: Improve Information
Process Quality
Here are the steps to Improve Information Process Quality. Process steps are
diagramed in Figure 7-2 and described on a step-by-step basis in the rest of the
Chapter.
P4.1
Define Project
for Information
Process
Improvement
P4.2
Develop Plan
for Information
Process
Improvement
P4.3
Do
Implement
Process
Improvements
P4.5
Act to
Standardize
Information
Process
Improvements
P4.4
Check/Study
Impact of
Information
Process
Improvements
L. English, Improving Data Warehouse and Business Information Quality, p. 290
The TIQM QUALITY SYSTEM
PROCESS P4:
Improve Information Process Quality
Start
P1.4, 5, 6
P2.3, 8
P3.6
P5.6
Shewhart
Cycle
1
PLAN
2
DO
3
CHECK/
STUDY
4
ACT
Implemented
and Controlled
IQ Process
Improvements
P3.7, P5.1,
P1.6, P2.6
Plan-Do-Check/Study-Act (PDS/CA)
Figure 7-2: TIQM Process P4 Improve Information Process Quality Diagram with TIQM
Process Inputs and Outputs to Other TIQM Process Steps
Step P4.1: Define Project for Information Process
Improvement
This step establishes a formal project for an Information Process Improvement
initiative.
Objective of Step P4.1
To establish Information Process Improvement Initiatives to eliminate the causes
and costs of defective information by identifying the Root Causes and implementing
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