
306 Part II The Step-by-Step Guide to the TIQM Quality System
Table 7-3 illustrates causes, both Precipitating and Root Causes, in order to
isolate the real Root Cause or Causes.
Table 7-3: P4.2B Potential Defect Prevention Remedies for various Effect Causes
CAUSE TYPE
+
CAUSE DEFECT PREVENTION REMEDIES
Legend:
PC =
RC =
Precipitating Cause
Root Cause
RC
Mgt & Env: Lack of
Quality Culture
Establish the Costs of Poor Quality
Information in both direct and oppor-
tunity costs in ability to accomplish the
enterprise mission, and the value of
Process Improvements with positive
Return-on-Investment.
RC
Mgt & Env: Lack
of Management
Accountability
Establish Management Accountability,
with training, so they know how to
accomplish Information Quality.
RC
Mgt & Env: Manage
down silos versus
across Value Chains
Educate Executives as to Information-
Age management as an Orchestra
Conductor managing the enterprise as
a single system of interdependent com-
ponents — NOT independent units.
PC
Mgt & Env: Work space
noisy
Implement noise-reduction techniques.
RC
Mgt & Env: Lack
of understanding
Knowledge Worker
Requirements in Value
Circle Design
Reengineer process design process to
identify cross-organizational Knowledge
Worker requirements dependent on the
process being designed.
RC
Mgt & Env: Lack of
emphasis on training
Evaluate and measure training for effec-
tiveness. Redesign Training as necessary.
RC
Measure: Fail ...