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Information Quality Applied: Best Practices for Improving Business Information, Processes and Systems
book

Information Quality Applied: Best Practices for Improving Business Information, Processes and Systems

by Larry P. English
October 2009
Beginner to intermediate content levelBeginner to intermediate
839 pages
29h 16m
English
Wiley
Content preview from Information Quality Applied: Best Practices for Improving Business Information, Processes and Systems
306 Part II The Step-by-Step Guide to the TIQM Quality System
Table 7-3 illustrates causes, both Precipitating and Root Causes, in order to
isolate the real Root Cause or Causes.
Table 7-3: P4.2B Potential Defect Prevention Remedies for various Effect Causes
CAUSE TYPE
+
CAUSE DEFECT PREVENTION REMEDIES
Legend:
PC =
RC =
Precipitating Cause
Root Cause
RC
Mgt & Env: Lack of
Quality Culture
Establish the Costs of Poor Quality
Information in both direct and oppor-
tunity costs in ability to accomplish the
enterprise mission, and the value of
Process Improvements with positive
Return-on-Investment.
RC
Mgt & Env: Lack
of Management
Accountability
Establish Management Accountability,
with training, so they know how to
accomplish Information Quality.
RC
Mgt & Env: Manage
down silos versus
across Value Chains
Educate Executives as to Information-
Age management as an Orchestra
Conductor managing the enterprise as
a single system of interdependent com-
ponents — NOT independent units.
PC
Mgt & Env: Work space
noisy
Implement noise-reduction techniques.
RC
Mgt & Env: Lack
of understanding
Knowledge Worker
Requirements in Value
Circle Design
Reengineer process design process to
identify cross-organizational Knowledge
Worker requirements dependent on the
process being designed.
RC
Mgt & Env: Lack of
emphasis on training
Evaluate and measure training for effec-
tiveness. Redesign Training as necessary.
RC
Measure: Fail ...
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Publisher Resources

ISBN: 9780470134474Purchase book