
316 Part II The Step-by-Step Guide to the TIQM Quality System
Participants and Roles in Step P4.5
The participant roles and responsibilities in Step P4.5 are listed in Table 7-6.
Table 7-6: P4.5 Act to Standardize Information Process Improvements Participants
and Roles.
PARTICIPANT IQ ACTIVITY ROLE
Process Owner(s) Accountable for the rollout of the verified improved pro-
cess to all execution points
Information Process
Improvement Team
Facilitates the implementation across the enterprise to
ensure correctness of implementation.
Information Producer
Participants and other
Stakeholders across
the enterprise
Become trained in the improvements, the new process
procedures, error-proofing techniques, form or screen
design changes, or others whose procedures are changed
by the improvements.
Information
Consumers
Confirm whether the improvements are meeting their IQ
Requirements.
Techniques and Tools for Step P4.5
Documentation/procedures:
Used to standardize the process or proce-
dure execution
Change Management:
To ensure P4.5 is implemented properly across
all environments
Communication Planning:
Used to plan the messages and prepare the
Information Producers for the new procedures
Training:
New processes require unlearning of old habits and learning
and inculcation into the new processes.
Policy Deployment:
A management approach to achieve Customer
Satisfaction by focusing on a few Critical-to-Quality ...