Public libraries have continued to evolve and adapt their services in order to thrive in a world of constant change. Innovation is seen as a positive and a critical force in the success of organisations, and public libraries are no exception. Public libraries have embraced innovation, seeing an opportunity to redefine their role and relevance. Motivated by the desire to better serve and meet the needs of communities, libraries engage in a continuous cycle of experimentation, testing new ideas and developing new services in order to establish dynamic, responsive and modern public library services. This introduction provides an outline of the chapters of this book, describes the research methodology used and explains ...

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