"I've got a lot of autonomy in my job . . ." is from interview with the author. Note: many of the 43 people interviewed for this book were speaking without authorization from corporate communications, so asked that their names not be used.
"We look for adaptability and flexibility . . .": Anne Mulcahy's comments are from "The Keeper of the Tapping Pencil," an interview with the Xerox CEO by Adam Bryant, New York Times, March 21, 2009.
"With the cost of employing people going through the roof . . ." Brent Gow's comments are from an interview with the author.
"As a first year auditor, I am not encouraged to be innovative . . ." Jonathan A's comments are from an interview with Ariel Cohen, researcher for this book.
The late Sue Kimmick's story is from an interview with Chris Tucker, an associate of the nurse, by the author.
"I think the first thing they'd probably say is . . ." Lisa Peters' comments are from interview with the author.
"At Whirlpool we solve people's chores . . ." Moises Norena's comments are from an interview with the author.
Just 21 percent of the employees surveyed are engaged in their work. This statistic is from "Study Finds Significant 'Engagement Gap' Among Global Workforce," Towers Perrin Study published October 22, 2007.
The Innovation Styles Inventory was created by William Miller. For more information see:
"I couldn't get it out of my mind," Donald Schoendorfer's comment ...