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Here are some more lessons I learned during my tenure as president and CEO of CCL.
The personality of the leader is a powerful factor in the leadership equation. Let me illustrate this with an example from history. Napoleon came to the battle of Waterloo with an ego fed by innumerable successes. His charismatic leadership had enabled him, after his escape from Elba, to create an army that threatened to reconfigure the map of Europe. But at a breakfast with his marshals before the battle, his arrogance set the stage for a monumental defeat. He angrily dismissed criticisms of his plan of attack. A prisoner of past triumphs, unwilling to listen to his trusted and battle-tested staff, he launched a fatally flawed attack. Even today, ...
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