Index

Accountability, 39–40

Agile organization, 58–59

Agility, 58

American Society for Quality (ASQ), 92

ASQ. See American Society for Quality

Barfield, Owen, 5

BEHAGS. See Big Hairy Audacious Goals

Benchmarking

defined, 98

examples of insightful use of, 99–101

misconception about, 98

Beyond Performance, 38

Big Hairy Audacious Goals (BEHAGS), 74–75

Breakthrough improvements, 27

Brunner, Robert, 43–44

Canaiano, Donna, 57

Capabilities, 39

Change management

fear change, 102

force-field theory, 102–103

organizational culture, 102

planned change model, 103

radical changes, 101

Change manager, 105–106

CI. See Continuous improvement

Continuous improvement (CI), 3, 27

insufficient for organizational success, 11–26

necessity for thinking beyond, 21–23 ...

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