Index
Accountability, 39â40
Agile organization, 58â59
Agility, 58
American Society for Quality (ASQ), 92
ASQ. See American Society for Quality
Barfield, Owen, 5
BEHAGS. See Big Hairy Audacious Goals
Benchmarking
defined, 98
examples of insightful use of, 99â101
misconception about, 98
Beyond Performance, 38
Big Hairy Audacious Goals (BEHAGS), 74â75
Breakthrough improvements, 27
Brunner, Robert, 43â44
Canaiano, Donna, 57
Capabilities, 39
Change management
fear change, 102
force-field theory, 102â103
organizational culture, 102
planned change model, 103
radical changes, 101
Change manager, 105â106
CI. See Continuous improvement
Continuous improvement (CI), 3, 27
insufficient for organizational success, 11â26
necessity for thinking ...
Get Insightful Quality, Second Edition now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
