O'Reilly logo

Insightful Quality by Victor Sower

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Notes

Abstract

1. Bennis and Goldsmith (1997).

2. R&D (2011).

3. Metz (2010).

4. Anderson (2011).

Chapter 1

1. Fischetti (2011).

2. Friedman (2011).

3. Hackett (2011).

4. Juran (1970).

5. Sandoval (2010).

6. Kahney (2011).

7. Portions of this section are based on Sower and Fair (2005). Used with permission.

8. Barfield (1988).

9. Oxford English Dictionary (1989).

10. Shewhart (1931).

11. Juran (1970). Reprinted in Sower, Motwani, and Savoie (1995).

12. Feigenbaum (1951).

13. Parasuraman, Zeithaml and Berry (1988).

14. Deming (1993).

15. Garvin (1984).

16. Tamimi and Sebastianelli (1996).

17. Garvin (1984).

18. Sower (2011).

19. Garvin (1984).

20. Reeves and Bednar (1994).

21. Pirsig (1992).

22. Reeves and Bednar (1994), pp. 428.

23. Gladwell ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required