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Instant Oracle BPM for Financial Services How-to by B. M. Madhusudhan Lyons

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Collaborating with customers and end users (Simple)

While writing this book, I interacted with several people who work at financial services at higher and senior management levels, to understand the challenges faced by them in the financial sector. One of the feedback received was that competition was getting tougher in the financial sector with private houses entering the banking and investment sector, and government allowing them to operate legally as long as they comply with the regulatory requirements.

The survival of these institutions depends on a very thin profit margin. With competition at its highest level, it gives them minimum scope to reject customers' request or deny customer satisfaction. They also need to be technically up-to-date ...

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