Appendix A: Integrated IT Performance Measurement Dashboard—Executive Leadership Services (ELS)*
A real-world illustration of the integrated IT performance measurement dashboard is provided using a Microsoft Excel spreadsheet to demonstrate implementation of this results breakdown structure (RBS). It shows the practical applicability of using this RBS as the foundation structure, during the management and delivery of IT services, for each IT functional area within the IT service delivery life cycle. The end results or deliverables of the strategic directives framework defined in Chapter 6 link with the outputs, outcomes, indicators, and performance measures/metrics in the integrated IT performance dashboard, using a modified version of Kaplan ...
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