Chapter 7
Aligning IPMF-IT Framework with Industry Best Practices*
Customers require the effective integration of technologies to simplify their workflow and boost efficiency.
—Anne M. Mulcahy
7.1 Introduction
Some of the performance management methodologies that seem to be gaining widespread acceptance, applicable to the information technology (IT) industry, include The KPI Institute (KPI), Capability Maturity Model Integration (CMMI), Control Objectives for Information and Related Technology (COBIT), Six Sigma, Project Management Institute (PMI), Information Technology Infrastructure Library (ITIL), and Kaplan and Norton (K&N).1 The foundation principle of these approaches to performance management is based on a life cycle process to control ...
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