Integrated Management of Processes and Information

CHAPTER 3

Modeling Integrated Information and Processes

If we want to understand the relationship between the services or products our business produces and the information that those services or products require for our business to be successful, then some modifications to the classical process modeling approaches are necessary. For the discussion in this monograph we will restrict our use to the classic block diagram commonly used for product manufacturing processes, a service blueprint used for modeling service processes, and a cross-functional diagram used to highlight different functional interactions required for a process.¹ Regardless of which process model you choose to use—one of the aforementioned models or another of the many models ...