Integrated Measurement- KPIs and Metrics

CHAPTER 2: I’D THOUGHT THINGS WERE GOING RATHER WELL

I slapped the side of the terminal as the screen went dark, and all the data I’d loaded into the SMT for the last 30minutes dissipated into the ether. “Your mother was a toaster and your father was a cockroach who loved her because she’d never been cleaned,” I snapped.

I’d yelled loud enough for anyone on our floor to hear; if there had been anyone else near my cube at 1.30 am. While everyone else was gone, either sleeping or partying, I was stuck here trying to get this stupid SMT tool to work well enough for me to get the data I needed for my presentation tomorrow morning. The fact that I was crunching at the last minute was not my fault. I had relied on our CIO’s opinion of how easy it was ...