I’d started off trying to meet with Danesh, the director over the people who managed the company’s data repositories, and was also responsible for the company’s efforts in the implementation of operation of the SMT system. That had gone nowhere. I couldn’t even get past his administrative assistant, especially when I tried to communicate what I wanted to meet about. She gave me a lot of creative excuses, but I knew the reality.

He wasn’t interested in meeting with me for three reasons. First, I was at a lower level in the organization, and meeting with me would not help him in the eyes of his peers and leaders; second, I was interested in what he considered tactical operational matters, rather than policy and ...

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