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Integrated Talent Management Scorecards
book

Integrated Talent Management Scorecards

by Toni Hodges DeTuncq, Lynn Schmidt
September 2013
Intermediate to advanced content levelIntermediate to advanced
364 pages
10h 23m
English
Association for Talent Development
Content preview from Integrated Talent Management Scorecards

16

THE REAL DOLLAR VALUE OF EMPLOYEE ENGAGEMENT

INTRODUCTION

This case study provides an overview of how a national restaurant company tied employee engagement data to actual business outcomes. By measuring the ACE® scores (alignment, capabilities, engagement) of each store and comparing them with the sales and turnover figures for those stores, the correlation between the stores with higher ACE scores and high financial and customer satisfaction levels is quantifiable to dollars and cents.

 

BACKGROUND

Jack in the Box is a fast ...

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Publisher Resources

ISBN: 9781607287421Purchase book