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Integrated Talent Management Scorecards by Lynn Schmidt, Toni Hodges DeTuncq

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16

THE REAL DOLLAR VALUE OF EMPLOYEE ENGAGEMENT

INTRODUCTION

This case study provides an overview of how a national restaurant company tied employee engagement data to actual business outcomes. By measuring the ACE® scores (alignment, capabilities, engagement) of each store and comparing them with the sales and turnover figures for those stores, the correlation between the stores with higher ACE scores and high financial and customer satisfaction levels is quantifiable to dollars and cents.

 

BACKGROUND

Jack in the Box is a fast ...

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