Integrated Talent Management Scorecards

17

EMPLOYEE ENGAGEMENT AND RETENTION AT THE 2002 OLYMPIC WINTER GAMES

Darren Hughes and Lisa Wardle

INTRODUCTION

This case study describes an organization-wide initiative to retain a short-term, high-performing workforce staging the 2002 Olympic Winter Games. It shows how the organization’s leaders overcame initial employee skepticism through good data collection and robust follow-up mechanisms that were put in place at the outset of the effort. It demonstrates how human resources (HR) and learning and development (L&D) initiatives can move beyond powerful motivators (such as association with the Olympic Games) to positively change business ...